PDS 坐席状态更改回调

POST

对接方提供此url交给我方配置

在任务执行过程中，任务、联系人、座席每有状态变化均会发起回调，回调的消息体也存在三种格式。本接口示例是坐席状态更改时的回调信息。

如果此url响应异常，我方会间隔1分钟进行重试，最多5次重试失败后不再进行通知。请在收到数据10s内响应，同时异步处理数据存储及后续逻辑。

请求参数

Header 参数

Body 参数application/json

示例

{
    "workflow_id": "a661808d1a554bcba766a7497cd6ee38",
    "workflow_name": "pds-test-1",
    "nodetask_id": "1bc79ad640404b2db9dcec510ed43570",
    "nodetask_name": "PDS1_6f3983",
    "pds": {
        "type": "AgentStatus",
        "body": {
            "agentName": "5001",
            "State": "RINGING",
            "registerState": "Registered",
            "taskId": "task-sample-id",
            "taskName": "task-sample-name",
            "groupName": "group-sample-name",
            "phoneNumber": "+6211112222",
            "callid": "asfj23l4234j23lj",
            "contactName": "Jacker",
            "address": "",
            "info1": "",
            "info2": "",
            "info3": "",
            "remark": "",
            "mainNumber": "",
            "phoneTag": "",
            "privateData": "",
            "timestamp": "1234305432423",
            "talkResultLabel": "",
            "talkremarks": "",
            "curDayCallCount": {
                "auto": 0,
                "manual": 0
            },
            "curDayCallDuration": {
                "auto": 0,
                "manual": 0
            },
            "curDayTalkResults": [],
            "displayTalkResult": "",
            "isConcealCallee": "",
            "curDayOnlineDuration": 0,
            "curDayRestDuration": 0,
            "curWaitingCallCount": 0,
            "threewayState": "",
            "threewayAccount": "",
            "customizeResults": {
                "Agent Result": "xxx"
            },
            "customerInfo": {
                "Address": "address"
            },
            "holdTimestamp": 0,
            "holdDuration": {
                "auto": 0,
                "manual": 0
            }
        }
    }
}

请求示例代码

Shell

JavaScript

Java

Swift

PHP

Python

HTTP

Objective-C

Ruby

OCaml

Dart

curl --location --request POST '对接方提供此url交给我方配置' \
--header 'User-Agent: Airudder' \
--header 'Content-Type: application/json' \
--data-raw '{
    "workflow_id": "a661808d1a554bcba766a7497cd6ee38",
    "workflow_name": "pds-test-1",
    "nodetask_id": "1bc79ad640404b2db9dcec510ed43570",
    "nodetask_name": "PDS1_6f3983",
    "pds": {
        "type": "AgentStatus",
        "body": {
            "agentName": "5001",
            "State": "RINGING",
            "registerState": "Registered",
            "taskId": "task-sample-id",
            "taskName": "task-sample-name",
            "groupName": "group-sample-name",
            "phoneNumber": "+6211112222",
            "callid": "asfj23l4234j23lj",
            "contactName": "Jacker",
            "address": "",
            "info1": "",
            "info2": "",
            "info3": "",
            "remark": "",
            "mainNumber": "",
            "phoneTag": "",
            "privateData": "",
            "timestamp": "1234305432423",
            "talkResultLabel": "",
            "talkremarks": "",
            "curDayCallCount": {
                "auto": 0,
                "manual": 0
            },
            "curDayCallDuration": {
                "auto": 0,
                "manual": 0
            },
            "curDayTalkResults": [],
            "displayTalkResult": "",
            "isConcealCallee": "",
            "curDayOnlineDuration": 0,
            "curDayRestDuration": 0,
            "curWaitingCallCount": 0,
            "threewayState": "",
            "threewayAccount": "",
            "customizeResults": {
                "Agent Result": "xxx"
            },
            "customerInfo": {
                "Address": "address"
            },
            "holdTimestamp": 0,
            "holdDuration": {
                "auto": 0,
                "manual": 0
            }
        }
    }
}'

返回响应

🟢200Success

application/json

Body

示例

{}

修改于 2025-08-06 06:38:20

PDS 联系人状态更改回调

创建一个新的Workflow任务