{
"code": 200,
"status": "OK",
"request_params": {
"start_time": "2025-11-10 00:00:00",
"end_time": "2025-11-12 14:30:00"
},
"data": {
"offline": {
"data_range": {
"start_date": "2025-11-10",
"end_date": "2025-11-12"
},
"total": {
"transfer_reason_distribution": {
"entrance": 2327,
"query_status": 1184,
"urge_delivery": 106,
"ask_for_other_help": 66,
"change_info": 139
},
"fake_receipts_count": 278,
"daily_deduplicated_fake_receipts_count": 273,
"deduplicated_fake_receipts_count": 396,
"ticket_count": 345
},
"daily": {
"total_count": 3,
"data_list": [
{
"date": "2025-11-10",
"max_concurrent_call_count": 144,
"transfer_reason_distribution": {
"entrance": 2327,
"query_status": 1184,
"urge_delivery": 106,
"ask_for_other_help": 66,
"change_info": 139
},
"one_call_problem_solve_rate": 0.3333,
"user_distribution": {
"call_users": 4835,
"new_users": 3446,
"old_users": 1389,
"valid_users": 4274
},
"fake_receipts_distribution": {
"fake_receipts_count": 278,
"daily_deduplicated_fake_receipts_count": 273
},
"ticket_distribution": {
"ticket_type_1": 12,
"ticket_type_2": 23,
"ticket_type_3": 23
}
},
{
"date": "2025-11-11",
"max_concurrent_call_count": 144,
"transfer_reason_distribution": {
"entrance": 2327,
"query_status": 1184,
"urge_delivery": 106,
"ask_for_other_help": 66,
"change_info": 139
},
"one_call_problem_solve_rate": 0.3762,
"user_distribution": {
"call_users": 4835,
"new_users": 3446,
"old_users": 1389,
"valid_users": 4274
},
"fake_receipts_distribution": {
"fake_receipts_count": 278,
"daily_deduplicated_fake_receipts_count": 273
},
"ticket_distribution": {
"ticket_type_1": 12,
"ticket_type_2": 23,
"ticket_type_3": 23
}
},
{
"date": "2025-11-12",
"max_concurrent_call_count": 144,
"transfer_reason_distribution": {
"entrance": 2327,
"query_status": 1184,
"urge_delivery": 106,
"ask_for_other_help": 66,
"change_info": 139
},
"one_call_problem_solve_rate": 0.3786,
"user_distribution": {
"call_users": 4835,
"new_users": 3446,
"old_users": 1389,
"valid_users": 4274
},
"fake_receipts_distribution": {
"fake_receipts_count": 278,
"daily_deduplicated_fake_receipts_count": 273
},
"ticket_distribution": {
"ticket_type_1": 12,
"ticket_type_2": 23,
"ticket_type_3": 23
}
}
]
},
"hourly": {
"total_count": 2,
"data_list": []
}
},
"realtime": {
"time_range": {
"start_time": "2025-11-10 00:00:00",
"end_time": "2025-11-12 14:30:00"
},
"total": {
"total_calls": 892,
"attempted_transfer_calls": 218,
"transfer_success_calls": 126,
"attempted_transfer_rate": 0.4578,
"transfer_success_rate": 0.9234,
"agent_reception_rate": 0.4768,
"avg_agent_duration": 76,
"avg_robot_duration": 23,
"avg_total_duration": 38,
"valid_calls": 756,
"average_robot_talk_round": 4.8943,
"avg_robot_score": 3.2391,
"one_call_problem_solve_rate": 0.5785,
"robot_evaluation_rate": 0.5083,
"robot_satisfied_rate": 0.6957,
"call_users": 2198,
"valid_users": 1941,
"duplicate_call_rate": 0.3142,
"new_users": 1438,
"old_users": 760,
"story_distribution": {
"complain": 6473,
"entrance": 677,
"query_status": 899,
"request_transfer": 78,
"urge_delivery": 98,
"change_info": 78,
"story_ask_for_other_help": 56,
"story_busy_waiting": 34,
"story_evaluation": 56,
"story_transfer_to_agent": 56
},
"intention_distribution": {
"A": 6473,
"B": 677,
"C": 899,
"D": 78,
"E": 98,
"F": 78,
"G": 56,
"H": 34,
"I": 56,
"J": 56
}
},
"daily": {
"total_count": 2,
"data_list": [
{
"date": "2025-11-11",
"total_calls": 892,
"attempted_transfer_calls": 218,
"transfer_success_calls": 126,
"attempted_transfer_rate": 0.4545,
"transfer_success_rate": 0.9333,
"agent_reception_rate": 0.2334,
"avg_agent_duration": 76,
"avg_robot_duration": 23,
"avg_total_duration": 38,
"valid_calls": 756,
"hangup_type_distribution": {
"by_agent": 959,
"by_robot": 220,
"by_user": 2090
},
"story_distribution": {
"complain": 6473,
"entrance": 677,
"query_status": 899,
"request_transfer": 78,
"urge_delivery": 98,
"change_info": 78,
"story_ask_for_other_help": 56,
"story_busy_waiting": 34,
"story_evaluation": 56,
"story_transfer_to_agent": 56
},
"intention_distribution": {
"A": 6473,
"B": 677,
"C": 899,
"D": 78,
"E": 98,
"F": 78,
"G": 56,
"H": 34,
"I": 56,
"J": 56
},
"satisfied_distribution": {
"1": 19,
"2": 10,
"3": 23,
"4": 15,
"5": 30,
"robot_evaluation_rate": 0.4949,
"robot_satisfied_rate": 0.7001
}
},
{
"date": "2025-11-12",
"total_calls": 892,
"attempted_transfer_calls": 218,
"transfer_success_calls": 126,
"attempted_transfer_rate": 0.4345,
"transfer_success_rate": 0.9222,
"agent_reception_rate": 0.4556,
"avg_agent_duration": 76,
"avg_robot_duration": 23,
"avg_total_duration": 38,
"valid_calls": 756,
"hangup_type_distribution": {
"by_agent": 959,
"by_robot": 220,
"by_user": 2090
},
"story_distribution": {
"complain": 6473,
"entrance": 677,
"query_status": 899,
"request_transfer": 78,
"urge_delivery": 98,
"change_info": 78,
"story_ask_for_other_help": 56,
"story_busy_waiting": 34,
"story_evaluation": 56,
"story_transfer_to_agent": 56
},
"intention_distribution": {
"A": 6473,
"B": 677,
"C": 899,
"D": 78,
"E": 98,
"F": 78,
"G": 56,
"H": 34,
"I": 56,
"J": 56
},
"satisfied_distribution": {
"1": 19,
"2": 10,
"3": 23,
"4": 15,
"5": 30,
"robot_evaluation_rate": 0.4949,
"robot_satisfied_rate": 0.7011
}
}
]
},
"hourly": {
"total_count": 2,
"data_list": [
{
"time": "2025-11-13 00:00:00",
"total_calls": 892,
"attempted_transfer_calls": 218,
"transfer_success_calls": 126,
"attempted_transfer_rate": 0.4225,
"transfer_success_rate": 0.9333,
"agent_reception_rate": 0.9222,
"avg_agent_duration": 76,
"avg_robot_duration": 23,
"avg_total_duration": 38,
"valid_calls": 756
},
{
"time": "2025-11-13 01:00:00",
"total_calls": 892,
"attempted_transfer_calls": 218,
"transfer_success_calls": 126,
"attempted_transfer_rate": 0.4335,
"transfer_success_rate": 0.9564,
"agent_reception_rate": 0.2456,
"avg_agent_duration": 76,
"avg_robot_duration": 23,
"avg_total_duration": 38,
"valid_calls": 756
}
]
}
}
}
}